Return Policy

At WebTV, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right for you. We’ve made our return policy as easy as possible. For our full refund policy see below.

Requirements

Within 14 Days - You must return your product within 14 days of the product being shipped. Returns must be shipped back to our warehouse at 433 Holly Drive Atco NJ 08004.


Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. WebTV may reject the returned product if there is damage to the product and/or product packaging.


If a product is deemed unfit for return, WebTV will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.

  1. The product will be shipped back to the customer at a shipping & handling cost of $12 ; or
  2. The product will be recycled.

If you do not select one of the above options within 14 days of WebTV informing you that your return has been rejected, the product will be recycled.

We are not responsible for risk of loss or damage for returning a product during shipment. We do not offer free return shipping in Canada or the Continental US. International shipments must purchase return postage to process a return.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed.

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product:

  1. Please request your return at info@hdwebtv.net
  2. Label the e-mail subject line "RETURN"
  3. In the body of the e-mail please list, 1)Your Name, 2)Your e-mail Address that you placed your order with, 3) Your phone #, 4) The reason for return.
  4. You will receive a reply with 24 hours with instructions.

We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 5 business days for this process.

If you have any questions or concerns about making a return, feel free to contact our WebTV support team at info@hdwebtv.net or call 1-856-745-5024.